Privacy policy

Privacy Policy (UAE Compliance)

At Pet Bazar Uae, we are committed to protecting your privacy in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit or make a purchase from our website or mobile applications.

1. Scope of Policy

This Privacy Policy applies to all users (customers, visitors, sellers) interacting with Pet Bazar Uae and its affiliates or associate companies through our websites, mobile apps, or other digital services.

By using our services, you agree to the terms outlined in this Privacy Policy and our Terms of Use.

2. Information We Collect

We may collect the following types of personal data:

·       Full name

·       Email address

·       Phone number

·       Mailing/delivery address

·       Payment details (processed securely)

·       Device/browser information

·       Preferences and interaction data (via cookies)

This data may be collected when you:

·       Place an order

·       Register on our site

·       Subscribe to newsletters

·       Contact customer service

3. Why We Collect Your Data

We use your information for purposes such as:

·       Processing orders and deliveries

·       Enhancing customer support

·       Sending promotional offers (with your consent)

·       Conducting surveys or market research

·       Improving our website functionality and user experience

4. Cookies & Tracking Technologies

Our site uses cookies to enhance your experience. These small files help us analyze web traffic, understand preferences, and tailor content.

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website features.

5. Data Sharing and Security

We do not sell or lease your personal information to third parties. We may share data with:

·       Payment processors

·       Delivery and logistics partners

·       UAE legal or regulatory authorities when legally required

We use secure servers and encryption to protect your data against unauthorized access, disclosure, or misuse.

6. Mobile App Permissions

If you use our mobile app, we may request permissions such as:

·       Identity & Contacts – to facilitate login and support

·       SMS – for order updates or notifications

·       Media & Files – for image uploads or sharing

·       Camera & Microphone – for photo uploads or voice search

·       Phone Access – for customer service and calling features

These permissions are only used for functionality and never accessed without your action or consent.

7. Your Rights Under UAE Law

As a user, you have the right to:

·       Access or update your personal data

·       Withdraw consent for marketing or data use

·       Request data deletion or restriction

·       Lodge a complaint with the UAE Data Office

To exercise these rights, email us at:
📧info@petbazaruae.com

8. Opt-Out & Data Control

You can opt out of receiving non-essential promotional emails or SMS messages at any time by:

·       Clicking the “unsubscribe” link in communications

·       Contacting us directly

9. Policy Updates

We may update this Privacy Policy periodically to comply with legal, regulatory, or operational changes. Updated policies will be posted on this page.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or your data, please contact:
info@petbazaruae.com
+971 54 328 0858